Shipping policy

Thank you for shopping with us! We are dedicated to delivering your order safely and efficiently. Below you will find the details of our shipping practices and timelines.

1. Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped.

Please note: Processing time is separate from shipping/transit time.

2. Domestic & International Shipping Estimates

We ship worldwide. Shipping charges and estimated delivery windows for your order will be calculated and displayed at checkout.

While we do our best to meet these windows, actual transit times may vary depending on local courier efficiency and customs processing.

  • Standard Shipping: Estimated 5–11 business days depending on your location.

3. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the courier's system.

If you haven’t received your tracking info within 4 business days of ordering, or if your package has exceeded our estimated delivery windows, please reach out to us at vitalyears26@outlook.com with your name and order number, and we will look into it for you.

4. Customs, Duties, and Taxes

Please note that international shipments may be subject to import duties, taxes (such as VAT), and brokerage fees once a shipment reaches your destination country.

  • Vital Years is not responsible for these charges if they are applied.

  • Any fees incurred during or after shipping are the sole responsibility of the customer.

5. Incorrect Addresses & Lost Packages

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to sender due to an incorrect or incomplete address, the customer will be responsible for any re-shipping fees.

If your tracking information states that your package was delivered but you have not received it, please check with neighbors, your local post office, or contact the carrier directly before emailing us.

6. Contact Us

For any questions regarding shipping, tracking, or delivery delays, we are always happy to help. Reach out to us anytime at: vitalyears26@outlook.com